Changes can be made within 4 hours of receiving your order confirmation email, which is sent immediately after purchase. Please respond to the order confirmation email with your desired changes. Unfortunately once the order goes into production, we are unable to make changes.

Cancellations can be made within 4 hours of receiving your order confirmation email, which is sent immediately after purchase. Please respond to the order confirmation email with your request to cancel the order. Unfortunately once the order goes into production, we are unable to cancel.

Unfortunately we don't currently offer the option to add a note inside of the package.

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We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. You do not need a PayPal account to complete your order, however you may use it if you already have one.

As all of our products are 100% customized, everything we sell is one of a kind. Due to this, we cannot accept returns. In the case of a damaged/faulty product, we are happy to work with you to get you a replacement. In this case, contact us and we will resolve the issue.

As all of our products are 100% customized, everything we sell is one of a kind. Due to this, we cannot accept returns. In the case of a damaged/faulty product, we are happy to work with you to get you a replacement.

You can check the status of your order on our Order Lookup page.

Products under the same order number will arrive together! If the products were purchased under separate order numbers, they will arrive separately.

We offer the following shipping options during checkout:

Free (arrives in 6-10 business days) - $0
Standard (arrives in 4-7 business days) - $3.5
Expedited (arrives in 3-5 business days) - $9
Free (arrives in 1-3 business days) - $35


*Shipping times and prices above are for domestic orders within the U.S. THESE SHIPPING TIMES DO NOT APPLY TO THE HOLIDAY SEASON

Unfortunately, in most cases like this, the postal service has actually scanned the package before it has been delivered. It will usually arrive within 48-72 business hours assuming it is not truly lost. In the meantime, there are some things we can do to try and track it down.


Please check the Address Confirmation we sent immediately after purchase to confirm where the package was supposed to be delivered. Check with other members of your household and with neighbors to see if anyone may have put your package aside. This happens a lot. Please contact your local post office as soon as possible. and ask that they confirm the GPS coordinates of where the package was delivered. This will help determine if the package was delivered to the wrong address or if the package was possibly stolen.
If you live in an apartment complex, please contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave them at a manager’s office for safekeeping.

If the package does not arrive within 72 hours of when it was scanned, please let us know and we will work with you to resolve.

We offer the following shipping options during checkout:

Free (arrives in 6-10 business days) - $0
Standard (arrives in 4-7 business days) - $3.5
Expedited (arrives in 3-5 business days) - $9
Free (arrives in 1-3 business days) - $35


*Shipping times and prices above are for domestic orders within the U.S. THESE SHIPPING TIMES DO NOT APPLY TO THE HOLIDAY SEASON

If you need to change the address, please contact us immediately with your corrected address and order number.

Yes, you'll receive an email with a tracking number once we ship out your order!

Your tracking number won't become active until we ship out your order. It may take a while for the package to be scanned by the postal service. Please wait 24 hours and try checking again.

This often means that the package has not yet been scanned into the mailing system. Please wait 24 hours, and try checking again.

Unfortunately, if the products were all under one order number, we are unable to split it into different shipments

If you'd like the products to go to multiple addresses, you'll need to place a separate order for each address.

We ship all orders from Sherwood, Oregon.

Yes! Currently we can ship to almost all countries outside the United States. If your country isn't listed during checkout, please contact us at support@porterreid.com